Is The Jewelry Gold/What Material Is It?

We plate our jewelry in 18k gold/white gold plating and rose rhodium plating over a brass or stainless steel base. We plate each piece 3 microns thick for a lasting shine.

For the stones, we use AAA graded Cubic Zirconia for all of our jewelry.


How Should I Clean/Care For My Jewelry?

When cleaning layers of dirt or sweat from the plating, wipe your jewelry with the provided micro-fiber cloths and apply some pressure as you wipe. You can use water to help clean, but avoid using any chemical cleaners.

Always remove your jewelry when applying colognes, perfumes or in contact with any chemical products. Especially when exposed to chlorine at elevated temperatures, such as hot tubs or heated pools.


How Should I store My Jewelry?

When storing your jewelry, keep your piece in it's storage box or travel bag, because they are lined with tarnish proof fabric and durable enough to protect your jewelry from any drops or mishaps.


How Long Is The Shipping?

Domestic shipping within the United States is sent through USPS First-Class Package Service and will take 3-5 business days once the order has been placed.

International shipping is sent through USPS First-Class International and will take 14-21 business days once the order has been placed.


What About Returns?

Didn't fit right? Or changed your mind on the plating? It happens... Your satisfaction is our priority, and we are glad to honor your return as long as the jewelry is still in new/unused condition. Check our Return Policy and Risk Free Guarantee for more information about how to return your order.


Where Can I Find My Order Number?

After placing your order, we'll send you an order confirmation email that will contain your invoice and order number. In the event you need to make a return/exchange, or have any questions about your order status, you will need your order number when contacting our customer support team.


If My Question Wasn't Answered In The FAQ, How Can I Get Help?

If the FAQ page is unable to answer your question, please visit the contact us page or reach out to us directly at support@iceofficial.shop. Be sure to include your name, order number, and any other important information that will help our us to better serve your request. We will respond to every request within 24 hours during our regular business hours.