At Ice Official, our priority is getting you fitted with a piece of jewelry you'll always want to wear. If your piece doesn't fit right or if you've simply had a change of mind, you have 30-days from the delivery date to take advantage of our risk-free policy. We offer a 100% On-the-Spot Full Refund or Exchange, with all shipping and restocking costs covered by us.
This guarantee also entitles you to a one-time replacement for the lifetime of your piece. If your product is damaged, link/cuff snaps or it fades under normal wear due to a manufacturing defect, we will replace your item. If for any reason we no longer carry the item, you have the option to exchange your piece for an item of equal or lesser value. We will charge a $20 shipping and handling fee for lifetime replacements.
To use the Better Than Risk Free Guarantee or if you have questions about whether your product is covered, please contact Ice Official’s customer support team. Ice Official’s customer support may be reached by emailing support@iceofficial.shop.
We will forward you a pre-paid USPS shipping label to send your item(s) back. Simply print the label, package your item(s), then drop it off at any USPS location.
EXCLUSIONS AND LIMITATIONS
The Better Than Risk Free Guarantee only covers our non-customized jewelry.
The Better Than Risk Free Guarantee is voided if the jewelry has been damaged by accident, negligence, or other factors not due to defects in material or workmanship.
CUSTOMIZED JEWELRY WARRANTY
Customized items are final sale purchases. In the case your customized item arrived with defects or breakage due to manufacturing, we allow 30-business days from the delivery date to send it back for repair. Please allow 4-8 weeks from the day we receive your package to repair the customized item.
This guarantee will be voided if the jewelry has been damaged by accident, negligence, or other factors not due to defects in material or workmanship.
To repair a defect on your customized item or if you have questions about whether your product is covered, please contact Ice Official’s customer support team. Ice Official’s customer support may be reached by emailing support@iceofficial.shop.
INTERNATIONAL ORDERS
There is a $19.95 shipping and handling fee which is automatically deducted from the reimbursed amount if a refund to the original payment method is chosen.
